Healing Hands Walk-In Clinic
Effective Date: 01.26.2026
Healing Hands Walk-In Clinic (“HHWC,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our patients’ personal and health information. This Privacy Policy explains how we collect, use, and share personal information and how we comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
1. Information We Collect
We may collect the following types of personal and health information:
A. Personal Information
- Full name
- Date of birth
- Address
- Phone number (including mobile number)
- Email address
- Emergency contact information
- Insurance information
- Government-issued identification (when required)
B. Health Information (Protected Health Information – PHI)
- Medical history
- Diagnoses and treatment information
- Medications and allergies
- Lab results and imaging reports
- Vital signs and clinical notes
- Billing and payment information related to healthcare services
C. Communication Information
- Appointment reminders and confirmations
- Secure messages, phone calls, and SMS/text messages
2. How We Use Personal Information
We use personal and health information for the following purposes
- To provide medical care, diagnosis, and treatment
- To coordinate care and communicate with patients
- To process insurance claims and billing
- To comply with legal, regulatory, and accreditation requirements
- To improve our healthcare services and operations
- To send appointment reminders, test results, and important clinic updates
SMS/Text Messaging: If you provide consent to receive SMS/text messages, we may use text messaging to communicate appointment reminders, care-related information, and clinic notifications.
SMS consent is not shared with third parties or affiliates.
3. Sharing of Personal Information
We do not sell or rent personal information. We may share information only as permitted or required by law, including:
- Healthcare Providers: Physicians, specialists, labs, pharmacies, and other providers involved in your care
- Insurance Companies: For eligibility verification, billing, and payment
- Business Associates: Third-party vendors who support our operations (e.g., billing services, IT support), all of whom are required to comply with HIPAA and maintain confidentiality
- Legal and Regulatory Authorities: When required by law, court order, or to protect public health and safety
SMS Consent: SMS consent is not shared with third parties or affiliates.
4. HIPAA Compliance
Healing Hands Walk-In Clinic complies fully with HIPAA regulations. We implement administrative, technical, and physical safeguards to protect the privacy and security of your Protected Health Information (PHI).
Under HIPAA, you have the right to:
- Access and obtain copies of your medical records
- Request corrections to your health information
- Request restrictions on certain uses or disclosures
- Request confidential communications
- Receive an accounting of disclosures
- File a complaint if you believe your privacy rights have been violated
5. Data Security
We take reasonable and appropriate measures to protect personal information against unauthorized access, disclosure, alteration, or destruction, including secure electronic systems and restricted staff access.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted in our clinic and on our website with an updated effective date.
7. Contact Information
If you have questions about this Privacy Policy or your privacy rights, please contact:
Healing Hands Walk-In Clinic
2405 S Stemmons Fwy., STE 230
Lewisville, TX 75067
Phone: 469-293-4606
Email: info@hhwctx.com
This Privacy Policy is intended to comply with HIPAA and applicable federal and Texas state privacy laws.